Residents have their say on short-term letting

Residents have their say on short-term letting

An independent survey of strata owners, occupiers and investors within the City of Sydney shows most respondents support short-term letting of a residents’ own home, but oppose short-term letting as a full-time commercial operation.

Commissioned by the City of Sydney, Woolcott Research and Engagement interviewed 1,001 people including apartment tenants (56%), owner-occupiers (38%) and investors (8%).

The survey found:

  • 54% supported short-term letting while the resident remains on the property (for example, letting a spare bedroom) – 22% opposed
  • 53% supported short-term letting when the resident is on holidays – 26% opposed
  • 64% supported strata committees having more power to manage impacts such as anti-social behaviour – but were evenly split on whether strata committees should be able to ban short-term letting in their building
  • Other issues such as building defects, maintenance and parking were of more concern to respondents than short-term letting.

The results suggested significant differences between the views of younger and older residents.

  • 80% aged under 35 supported short-term letting while the resident lives in the property or is on holiday, while 60% supported short-term letting as a full-time investment
  • 50% aged over 55 supported short-term letting while the resident lives in the property, 40% while the resident is on holiday and 20% as a full-time investment
  • Two-thirds over 55 agreed strata committees should have the authority to ban short-term letting in their building, compared to one-third under-35.

Lord Mayor Clover Moore said the City would make a submission in response to the NSW Government’s recent Options Paper, and was seeking input from the community through the Sydney Your Say website:

“This research is part of our work to understand the positive and negative impacts of short term letting, and to guide our submission on the NSW Government’s options paper,” the Lord Mayor said.

“We’ll be backing this independent research with work to gauge the community’s preferences when it comes to short term letting platforms like Airbnb and Stayz.

“With more than 70 per cent of our residents living in apartment buildings, we will continue to consult with residents, owners and investors to understand and represent their views.”

In 2015, the City made a submission to the NSW Parliamentary inquiry into the adequacy of the regulation of short-term holiday letting, recommending the desire of property owners to offer short-term rentals must be balanced against reasonable expectations of neighbours, neighbourhood amenity and visitor safety.

The City recommended a new short-term holiday letting definition be incorporated as exempt development in the State Environmental Planning Policy (Exempt and Complying Development Codes) 2008.

For more information about the survey or to join the online discussion visit

For media inquiries or images, contact Senior Media Advisor Angela Salt. Phone 0455 958 503 or email

For interviews with Lord Mayor Clover Moore, phone 02 8974 4165 or email